FAQs

Communication

How to Send a Message

Before you can send a message, you will need to show interest in each other by swiping right. Once there is a mutual match you can start chatting. To start a conversation, tap the chat icon in the top nav, tap the person’s photo and send a message.

Dating Safety

Dating Safety Tips

Report a Concern

You can report a concern by navigating to a user’s profile tapping the three dots and selecting report a concern. Select the option that best represents your concern and submit. We take our communities safety seriously. Please report bad behavior, inappropriate photos and scammers. All reports are anonymous and your identity will not be shared with the person you are reporting.

Block a Member

To Block a member, navigate to the user’s profile tap the three dots and tap block member. When a member is blocked, you will no longer see that person in your matches and your communication with that member will be deleted. Additionally you will no longer be visible to the person you blocked.

Unblock a Member

Blocking a member is permanent. Once a member is blocked, you may not unblock them.

Photos and Profiles

How to Upload a Photo

Photos can be uploaded from Facebook, your device or you can take a selfie on the fly.
To upload a photo:

  1. Tap the profile icon in the top nav
  2. Tap the edit profile icon
  3. Tap the add button
  4. Select the photo you wish to upload

How to Delete a Photo

To delete a photo:

  1. Tap the profile icon in the top nav
  2. Tap the edit profile icon
  3. Tap the X button
You must have at least one photo at all times. If you attempt to delete your last photo, you will need to replace the photo with a different one.

How to Remove a Photo

Your photo was reviewed and didn’t not meet the apps photo requirements. You can upload a new photo that meets our guidelines.

Photo Dos & Don’ts

Think before you post. Posting an inappropriate photo is grounds to be banned.

Photo Dos

  1. Show off your smile
  2. Post recent photos looking your best
  3. Show off photos of you doing things you love
  4. Include photos of your pets

Photo Don’ts

  1. No nude photos
  2. No photos depicting violence
  3. No copyrighted photos
  4. No photos of celebrities

Access and Settings

How to logout

To log out of the app:

  1. Tap the profile icon in the top nav
  2. Tap the gear icon to access your settings
  3. Tap Logout button to temporarily sign out of the app.
Logging out will not hide your profile.

How to Delete My Account

To delete your account:

  1. Tap the profile icon in the top nav
  2. Tap the gear icon to access your settings
  3. Tap delete button to completely remove your account
Deleting your account will remove all of your connections.

Can’t Login

This is probably temporary, so check back later. If you are still having trouble, try reinstalling the BLK app. To reinstall, delete the app then download the app again. As long as you don’t delete your account this won’t affect your matches.

Why is a Passphrase Needed

If you sign up with your phone number we will ask you to enter your passphrase each time you log into a new device. This measure is in place to keep your information safe.

Forgot My Passphrase

If you forget your passphrase, email our care team contactus@support.blk-app.com

My App Crashed

This is probably temporary, so check back later. If you are still having trouble, try reinstalling the BLK app. To reinstall, delete the app then download the app again. As long as you don’t delete your account this won’t affect your matches.

Matches

How to Delete a Connection

To delete a connection, long press on the profile photo of the connection you would like to delete and tap Delete Connection.

How to Delete Conversation

To delete a conversation, slide the conversation to the left and tap delete.

My Match Disappeared

Sounds like the person may have unmatched with you, or deleted their account.

Support

Need additional help or want to tell us how much fun you're having with BLK? Send us a line!

Any support related questions, comments, or feedback can be emailed to contactus@support.blk-app.com